Terms of use

Refund policy

Do I need to do anything before my session?


For your in-person sessions, please plan on arriving 5-10 minutes before your session. It is respectful to other clients and your healing practitioner that your sessions start and end on time.

For your remote session, you'll want to decide whether you'll be connecting to me with your computer or mobile device. I like to use the the Zoom video conferencing app for remote sessions. Before your session, make sure you download the Zoom app from the Download Center. You can also join a test meeting to familiarize yourself with Zoom. I'll email you a meeting ID web-link at least 3 days before your session.

Please make sure that the video/audio on your technology is working and that your device is fully charged before your session begins.

Carefully review the Disclaimer, and the Liability Waiver and Release before your session. Be sure to bring any questions that you have with you to your session. And, if possible, please let me know prior to your session if there are any specific questions, concerns or issues that you'd like me to focus on or address during your session.

Try to avoid eating a heavy meal right before an energy healing session. You may wish to bring a journal or notebook to write down important notes that may come from your session.




What should I wear to my session?


In an energy healing session, you will remain fully clothed. Dress in comfortable, loose-fitting clothing. You may be asked to remove your shoes.




What can I expect from an energy healing session?


Prior to your session, I will communicate with my Spirit Team to best diagnose the methods of healing that will be needed during your session. Before your healing begins, I'll explain any information I recieved from Spirit and the modalities that I'll be utilizing throughout your session. You'll have time to ask questions before we begin the healing.

If comfortable, you will be asked to lay on your back on a treatment table or padded floor mat for the healing portion of your session. Blankets, pillows and bolsters may also be provided to ensure you are comfortable. Occasionally you may be asked to lay on your side or stomach.

You are not expected to do anything during a session except to clear your mind, relax, and enjoy. Depending on the type of session being performed, I may lay my hands/crystals/tools gently on areas of your body to channel the healing energy, or I may simply hover my hands several inches above your body.

Once the healing is complete, you'll have time to ask additional questions, talk about your experience and recieve further guidance.




How are you able to work and communicate with Spirits?


I am able to hear, see, sense, merge with, and work in partnership with compassionate Spirits in other dimensions. My team of compassionate and helpful Spirits, as well as your own Spiritual Guides will assist me in addressing all levels of your being – body, mind, heart and soul. These Spiritual Allies determine the best form of energetic healing that is most needed for you. You can trust that whatever is in your highest good is what will be done. There are many loving and helpful Spirits that are protecting, guiding and assisting us in every area of our lives. I've found that they are incredible teachers and healers, but sometimes they need a human body to assist them in their work. This is where I'm able to help! I act as a channel or "middle-man" between you and Spirit, so that their guidance and healing can be fully received by you.




What methods of healing do you utilize?


I utilize a variety of ancient, Shamanic, and modern techniques of healing that address the physical, emotional, and spiritual aspects of life. Each session may include one or more of the following methods of treatment:

  • Energetic Healing: aligning and harmonizing spiritual energy for the purpose of overall wellness
  • Extraction: removing intrusive, stuck, unwanted or unhelpful energy
  • Power Restoration: restoring intelligent, healing energy back into the body
  • Soul Retrieval: returning the vital essence to a person that has been lost
  • Aura Repair: techniques to balance and clear an individual’s chakra system
  • Sound Healing: drums, rattles, songs, and singing bowls are used to alter vibration and raise energy
  • Reiki Energy: Japanese holistic technique used for stress and relaxation
  • Elemental Healing: utilizing healing properties of nature, crystals, and the Elements
  • Aromatherapy: the use of essential oils to assist emotional and mental balance
  • Spiritual cleansing: done with the help of smudge (sage or Palo Santo smoke) or blessed water
  • Meditation, deep breathing techniques or guided visualizations




Can you treat my physical illness or medical condition?


It is essential that you understand that no energy healing practice can be accepted as a replacement for any prescribed or necessary medical treatment but is best used as a complimentary treatment. Energy healing practitioners are not able to diagnose or medically treat any illness or condition.

I believe the best form of healing encompasses all of the modern tools that are availble to us with modern and alternative holistic approaches. Healing doesn't mean that you will be cured from your illness. We must assume that it has taken a lot of time, history and precedents to lead to an illness and it will mostly likely take just as long to reverse.

However, when faith is strong, Spirit is present. When Spirit is present, anything can happen!




What is energy healing?


Energy healing is a practice that is done to promote healing of the etheric or energetic body that exists in all of us. Each culture has their own way to describe this energetic body such as the Soul, Spirit, vital essence or the auric field. This energetic body exists simultaneously with our physical body, with each having a direct effect on the other. Therefore, energy healing practices may help us physically, mentally, emotionally, and spiritually.




What are the benefits of spiritual healing?


Some of the benefits of energy healing practices include but are not limited to:

  • Relief of stress and anxiety by balancing the mind, body, and spirit
  • Detecting and removing energy blocks which may be the cause of physical, mental, and emotional stresses
  • Pain relief
  • Balancing the body’s Chakras for a smooth flow of energy
  • Complimenting all medical healing therapies and rehabilitation
  • Strengthening one’s connection to the Divine
  • Aiding in decision making and being at peace with situations
  • May increase intuition
  • Personal empowerment
  • Living a more harmonious life
  • Renewed and increased energy or life force
  • Increased sense of well-being




Is energy healing safe?


Energy healing is a generally safe method of treatment. Whatever is in your highest good is what will be done.




What can I expect after my energy healing session is complete?


Energy healing is a generally safe method of treatment, but shifts in energy will occur and may create some physical, emotional or spiritual side effects which may include physical tingling, feeling of warmth, feeling lighter energetically, a sensation of floating, mild fatigue, nausea, muscle soreness, headache, thirst, changes in relationships, shifts of perception, etc.

It is common for clients to see colors or visions, have spontaneous muscle jolts, or even have an emotional release such as crying or giggling. Experiences will differ with every client, every time, but it is important for the client to know that regardless of whether any of the above is experienced, the energy is still always working. Remember that side effects are temporary and that the healing is always done in Divine alignment for your best interest and highest good.

Following an energy healing session, clients are encouraged to remain as relaxed as possible to allow the integration of the energy work to continue. Sleep patterns may temporarily change, leaving the client either sleepy or energized. Drinking lots of water and eating healthy foods can help balance energy levels. You may notice your body eliminating old toxins and energy (i.e. frequent urination, change in bowel movements, etc.). Journaling is also encouraged to keep track of experiences, memories or insights that may arise following a session. Please be sure to ask your practitioner if you have any questions regarding the treatment or post-treatment experiences.




What are your financial policies?


All healing and divination service fees are as follows:

  • 60-minute session: $120

  • 90-minute session: $180

Payment is due at time of booking. If you must cancel your appointment, I request a minimum of 48 hours notice. Last minute cancellations and no-shows are subject to pay the allocated fee for the time booked for the session. Payment is required before the session via PayPal.




How does distance energy healing work?


A healing session does not have to be done in person and can be performed remotely from anywhere in the world. If you live far away, I conduct the same healing modalities over Zoom video conferencing. You will receive the same benefits, but with the added benefit of being in your own home. Prior to your session, you'll want to download the free video conferencing system, Zoom, to either your computer or mobile device. You'll be given a link with a unique Meeting ID 3 days before your session so that you can connect with Kelsey. When it's time for your session, you'll begin by connecting to Kelsey via Zoom to discuss your needs and answer questions. Next, for your healing, you'll be asked to either sit comfortably in a chair with your eyes closed or to move to a couch or bed to lie down. After the healing is complete, you'll have time to further discuss your experience with Kelsey. The entire session takes approximately an hour, and you must be present the entire time via Zoom. Please clear your room of all distractions and interruptions so that you can get the most out of your healing session. Remote healing works because we're all connected energetically, and therefore are able to transfer energy over any distance. Spirit does not abide by the same laws of time and distance as humans do.




How often should a person receive energy healing?


The answer to this question is going to be different for each individual. If you're new to this kind of healing work, it may be best for you to remain in close and regular contact with your practitioner, scheduling sessions every 2-6 weeks apart for at least the first few months. This will help to ensure that we're tracking progress towards your healing journey together. As you become more comfortable with the healing process, you can begin to space your sessions further apart. I view energy work the same as I view annual check-ups with your health care providers. Personally, I work with an energy healer at least 2-3 times per year for spiritual maintenance and upkeep.




What is divination?


Divination is a process where one receives Divine guidance from higher realms of consciousness. Through divination, a person can receive information and insights about their life that they normally wouldn't be able to access. Divination sheds light on the obstacles and adversities that prevent us from fully utilizing our unique, personal medicine and realizing our highest potential. The divination will show us ways we can improve, change, transmute or dissolve the issues that stand in our way so we can live more harmoniously. Divination is an uplifting and empowering process where a person can gain clarity around their life's purpose, their spiritual gifts, their relationships, their life's work and more!




How is Cowry Shell Divination different than other forms of divination?


Ancient cultures used to divine with whatever tools they had available to them. Some of the oldest forms of divination included reading tea leaves, interpreting markings in the sand, scrying with water or a crystal, reading Tarot cards, and even translating grains of corn to interpret messages from the Other World. In West Africa, the indigenous people of the Dagara village use a collection of cowry shells, coins, stones and other totems to shed light on a person's gifts and purpose. This form of divination connects directly to the wisdom of a person's ancient Ancestors as well as other Spiritual Allies. In Cowry Shell Divination each of the pieces in the Diviner's kit are spread out on a divination cloth. The position of each symbol on the cloth will reveal hidden messages and meanings from the Spirit World.




Can divination make predictions about my future?


It's important to know that a person's future is never fixed and is always changing. Although each of us come into the world with a specific life purpose and Divine plan, our individual free will and spcific choices has a great impact on the outcomes of our future. In other words, we each possess the ability to change and altar our life story through focused intention and direct action. Therefore, our future reality is always shifting and changing. Most succcessful diviners will not focus on their client's future, but will answer questions about the present moment while providing insights that can lead a person closer to their desired future outcome.




What kind of questions can divination answer?


Each divination can include one or more of the following topics:

  • Ancestral Wisdom: The Ancestors are our most potent connection to the Other World and they are constantly guiding us.
  • Role in Community: Learn ways in which you can express your Truth and your story to better support your community.
  • Magic & Blessings: Learn how to generate and manifest more abundance in specific areas of your life that may be lacking.
  • Career: Divination will often give a person insights about fulfilling their purpose through their life's work.
  • Transformation: Divination will ask us to be willing to change in order to realize our true, authentic selves.
  • Relationships: Gain a better understanding of your role in romantic, family and personal relationships.
  • Personal Power: In order to fulfill your mission, you must be anchored and grounded in your full grace.
  • Taking Action: Certain pieces on the cloth will show you specific actions to take to help alleviate the obstacles in your life.
  • Reconciliation: The stones will show us ways in which we can bring more peace, balance and harmony into our lives.
  • Belonging: Find your authentic identity and sense of belonging in order to expand and grow.
  • Life Purpose: Become more devoted and dedicated to the connection of your Soul's purpose in this lifetime.
  • Personal Medicine: Learn how to utilize the spiritual gifts, talents and strengths that you were born with.





Privacy policy

Privacy policy


This privacy policy ("Policy") describes how 3-S Trading Ltd ("3-S Trading Ltd", "we", "us" or "our") collects, protects and uses the personally identifiable information ("Personal Information") you ("User", "you" or "your") may provide on the nalamode.co.il website and any of its products or services (collectively, "Website" or "Services"). It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.




Collection of personal information


We receive and store any information you knowingly provide to us when you create an account, make a purchase, fill any online forms on the Website. When required this information may include your email address, name, phone number, address, credit card information, bank information, or other Personal Information. You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the Website's features. Users who are uncertain about what information is mandatory are welcome to contact us.




Collection of non-personal information


When you visit the Website our servers automatically record information that your browser sends. This data may include information such as your device's IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics.




Managing personal information


You are able to access, add to, update and delete certain Personal Information about you. The information you can view, update, and delete may change as the Website or Services change. When you update information, however, we may maintain a copy of the unrevised information in our records. Some information may remain in our private records after your deletion of such information from your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.




Use and processing of collected information


Any of the information we collect from you may be used to personalize your experience; improve our Website; improve customer service and respond to queries and emails of our customers; process transactions; send newsletters; send notification emails such as password reminders, updates, etc; run and operate our Website and Services. Non-Personal Information collected is used only to identify potential cases of abuse and establish statistical information regarding Website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system. We may process Personal Information related to you if one of the following applies:

  1. You have given your consent for one or more specific purposes. Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. This, however, does not apply, whenever the processing of Personal Information is subject to European data protection law.
  2. Provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.
  3. Processing is necessary for compliance with a legal obligation to which you are subject.
  4. Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us.
  5. Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.




Information transfer and storage


Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You are entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to safeguard your information. If any such transfer takes place, you can find out more by checking the relevant sections of this document or inquire with us using the information provided in the contact section.




The rights of users


You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following:

  1. you have the right to withdraw consent where you have previously given your consent to the processing of your information.
  2. you have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent.
  3. you have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing.
  4. you have the right to verify the accuracy of your information and ask for it to be updated or corrected;.
  5. you have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it.
  6. you have the right, under certain circumstances, to obtain the erasure of your Personal Information from us.
  7. you have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.




The right to object to processing


Where Personal Information is processed for the public interest, in the exercise of an official authority vested in us or for the purposes of the legitimate interests pursued by us, you may object to such processing by providing a ground related to your particular situation to justify the objection. You must know that, however, should your Personal Information be processed for direct marketing purposes, you can object to that processing at any time without providing any justification. To learn, whether we are processing Personal Information for direct marketing purposes, you may refer to the relevant sections of this document.




How to exercise these rights


Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.




Billing and payments


We use third-party payment processors to assist us in processing your payment information securely. Such third-party processors' use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Privacy Policy. We suggest that you review their respective privacy policies.




Privacy of children


We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our Website or Service. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through our Website or Service without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to us through our Website or Service, please contact us. You must also be at least 16 years of age to consent to the processing of your personal data in your country (in some countries we may allow your parent or guardian to do so on your behalf).




Newsletters


We offer electronic newsletters to which you may voluntarily subscribe at any time. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.




Cookies


The Website uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical purposes to operate our Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To learn more about cookies and how to manage them, visit internetcookies.org In addition to using cookies and related technologies as described above, we also may permit certain third-party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on the Website. These companies may deliver ads that might also place cookies and otherwise track user behavior.




Do Not Track signals


Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. Our Website does not track its visitors over time and across third party websites. However, some third party sites may keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you.




Links to other websites


Our Website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third-parties. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website that may collect Personal Information.




Information security


We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that:

  1. there are security and privacy limitations of the Internet which are beyond our control.
  2. the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed.
  3. any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts.




Data breach


In the event we become aware that the security of the Website has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website.




Changes and amendments


We reserve the right to modify this Policy relating to the Website or Services at any time, effective upon posting of an updated version of this Policy on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.




Acceptance of this policy


You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.




Contacting us


If you have any questions about this Policy, please contact us. This document was last updated on April 7, 2019





Disclaimer

Refund policy


Our policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.




Refund requirements


The following criteria must be met to qualify for a refund:

  • Product is defective
  • Product is not as described
  • Product must be in original packaging
  • Product must be unused
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.




Proof of purchase


To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.




Sale and clearance items


Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.




Shipping items


In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization. Returns can be mailed to: 3-S Trading Ltd, PO Box 440, Ra’anana 4310302. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will refund the shipping costs upon receiving the items. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.




Contacting us


If you have any questions about this Policy, please contact us. This document was last updated on April 7, 2019





Cookie policy

Cookie policy


This cookie policy ("Policy") describes what cookies are and how 3-S Trading Ltd ("3-S Trading Ltd", "we", "us" or "our") uses them on the nalamode.co.il website and any of its products or services (collectively, "Website" or "Services"). You should read this Policy so you can understand what type of cookies we use, the information we collect using cookies and how that information is used. It also describes the choices available to you regarding accepting or declining the use of cookies.




What are cookies?


Cookies are small pieces of data stored in text files that are saved on your computer or other devices when websites are loaded in a browser. They are widely used to remember you and your preferences, either for a single visit (through a "session cookie") or for multiple repeat visits (using a "persistent cookie"). Session cookies are temporary cookies that are used during the course of your visit to the Website, and they expire when you close the web browser. Persistent cookies are used to remember your preferences within our Website and remain on your desktop or mobile device even after you close your browser or restart your computer. They ensure a consistent and efficient experience for you while visiting our Website or using our Services. Cookies may be set by the Website ("first-party cookies"), or by third parties, such as those who serve content or provide advertising or analytics services on the website ("third party cookies"). These third parties can recognize you when you visit our website and also when you visit certain other websites.




What type of cookies do we use?


Necessary cookies Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our Website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account to access the content. Functionality cookies Functionality cookies let us operate the Website and our Services in accordance with the choices you make. For example, we will recognize your username and remember how you customized the Website and Services during future visits. Analytical cookies These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the Website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the Website. Social media cookies Third-party cookies from social media sites (such as Facebook, Twitter, etc) let us track social network users when they visit our Website, use our Services or share content, by using a tagging mechanism provided by those social networks. These cookies are also used for event tracking and remarketing purposes. Any data collected with these tags will be used in accordance with our and social networks’ privacy policies. We will not collect or share any personally identifiable information from the user.




Do we use web beacons or tracking pixels?


Our emails may contain a "web beacon" (or "tracking pixel") to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email. We may use this information for purposes including determining which of our emails are more interesting to users and to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should read the email in plain text view or with images disabled.




What are your cookie options?


If you don't like the idea of cookies or certain types of cookies, you can change your browser's settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this or to learn more about cookies, visit internetcookies.org




Changes and amendments


We reserve the right to modify this Policy relating to the Website or Services at any time, effective upon posting of an updated version of this Policy on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.




Acceptance of this policy


You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.




Contacting us


If you have any questions about this Policy or our use of cookies, please contact us. This document was last updated on April 7, 2019





Terms and conditions

Privacy policy


This privacy policy ("Policy") describes how 3-S Trading Ltd ("3-S Trading Ltd", "we", "us" or "our") collects, protects and uses the personally identifiable information ("Personal Information") you ("User", "you" or "your") may provide on the nalamode.co.il website and any of its products or services (collectively, "Website" or "Services"). It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.




Collection of personal information


We receive and store any information you knowingly provide to us when you create an account, make a purchase, fill any online forms on the Website. When required this information may include your email address, name, phone number, address, credit card information, bank information, or other Personal Information. You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the Website's features. Users who are uncertain about what information is mandatory are welcome to contact us.




Collection of non-personal information


When you visit the Website our servers automatically record information that your browser sends. This data may include information such as your device's IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics.




Managing personal information


You are able to access, add to, update and delete certain Personal Information about you. The information you can view, update, and delete may change as the Website or Services change. When you update information, however, we may maintain a copy of the unrevised information in our records. Some information may remain in our private records after your deletion of such information from your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.




Use and processing of collected information


Any of the information we collect from you may be used to personalize your experience; improve our Website; improve customer service and respond to queries and emails of our customers; process transactions; send newsletters; send notification emails such as password reminders, updates, etc; run and operate our Website and Services. Non-Personal Information collected is used only to identify potential cases of abuse and establish statistical information regarding Website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system. We may process Personal Information related to you if one of the following applies:

  1. You have given your consent for one or more specific purposes. Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. This, however, does not apply, whenever the processing of Personal Information is subject to European data protection law.
  2. Provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.
  3. Processing is necessary for compliance with a legal obligation to which you are subject.
  4. Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us.
  5. Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.




Information transfer and storage


Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You are entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to safeguard your information. If any such transfer takes place, you can find out more by checking the relevant sections of this document or inquire with us using the information provided in the contact section.




The rights of users


You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following:

  1. you have the right to withdraw consent where you have previously given your consent to the processing of your information.
  2. you have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent.
  3. you have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing.
  4. you have the right to verify the accuracy of your information and ask for it to be updated or corrected;.
  5. you have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it.
  6. you have the right, under certain circumstances, to obtain the erasure of your Personal Information from us.
  7. you have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.




The right to object to processing


Where Personal Information is processed for the public interest, in the exercise of an official authority vested in us or for the purposes of the legitimate interests pursued by us, you may object to such processing by providing a ground related to your particular situation to justify the objection. You must know that, however, should your Personal Information be processed for direct marketing purposes, you can object to that processing at any time without providing any justification. To learn, whether we are processing Personal Information for direct marketing purposes, you may refer to the relevant sections of this document.




How to exercise these rights


Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.




Billing and payments


We use third-party payment processors to assist us in processing your payment information securely. Such third-party processors' use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Privacy Policy. We suggest that you review their respective privacy policies.




Privacy of children


We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our Website or Service. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through our Website or Service without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to us through our Website or Service, please contact us. You must also be at least 16 years of age to consent to the processing of your personal data in your country (in some countries we may allow your parent or guardian to do so on your behalf).




Newsletters


We offer electronic newsletters to which you may voluntarily subscribe at any time. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.




Cookies


The Website uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical purposes to operate our Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To learn more about cookies and how to manage them, visit internetcookies.org In addition to using cookies and related technologies as described above, we also may permit certain third-party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on the Website. These companies may deliver ads that might also place cookies and otherwise track user behavior.




Do Not Track signals


Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. Our Website does not track its visitors over time and across third party websites. However, some third party sites may keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you.




Links to other websites


Our Website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third-parties. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website that may collect Personal Information.




Information security


We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that:

  1. there are security and privacy limitations of the Internet which are beyond our control.
  2. the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed.
  3. any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts.




Data breach


In the event we become aware that the security of the Website has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website.




Changes and amendments


We reserve the right to modify this Policy relating to the Website or Services at any time, effective upon posting of an updated version of this Policy on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.




Acceptance of this policy


You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.




Contacting us


If you have any questions about this Policy, please contact us. This document was last updated on April 7, 2019





Shipping

Shipping


3-S Trading Ltd ("we" and "us") is the operator of (https://www.nalamode.co.il) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. For further questions, NaLaMode’s customer service will be happy to assist you by email at nalamode@3-s.co.il, or by phone at 972(0)54-215-3737.




Shipping Options and Costs


Home Delivery – To any address in Israel, free with any purchase of over 250 NIS, or for a charge of 20 NIS. Pick up service is also available.




Shipment Times


After we receive and confirm your order, the package will be delivered to you by Israel Post between 2-14 business days after placing your order on the website. Deliveries cannot be made on Fridays or on holiday eves. *Please note: For the most efficient shipping of your products, you should choose shipping to the address where you are located most of the day – at work, at home, or at any other address of your choosing. Please contact us before purchasing if you wish to receive your order by express shipping. Same day delivery is available in areas within close proximity to Ra’anana. Please contact us by phone to order no later than 10:00 am. Self-collection is also available. You can choose to pick up your order in Ra’anana. If you would like to view a selection of bags in person, a convenient day and time can be arranged for a private showing.




Tracking Your Order


After making your purchase, you can track your order's status at any time by entering “My Account”, and then clicking on “My Orders”. An email message confirming execution of the transaction will be sent to you within 48 hours of completing the purchase transaction on the website. If your order is valid, an additional message will be sent to you with an order confirmation and a shipment number.




Shipment Regions


Orders on the NaLamode website can be made to any region in Israel. We ship only in the State of Israel.




Change of Shipping Method after Execution of Order


You can change the shipping method by telephone within an hour of completing your order, during customer service working hours – Sunday-Thursday from 08:30 to 20:00, Friday from 08:30 to 13:00 at phone number 972(0)54-215-3737. You are welcome to call or preferably chat via WhatsApp.





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